Frequently Asked Questions
Everything you need to know about your favorite snacks.
How do I ensure the snacks I receive are fresh?
We take pride in our 'Utz Fresh' guarantee. Every bag is marked with a 'Best By' date and shipped directly from our distribution centers to ensure you receive the highest quality crunch.
What is your shipping policy for snack orders?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days. Please note that we cannot ship to P.O. boxes due to the perishable nature and size of our snack boxes.
Do you offer gluten-free or allergen-friendly options?
Yes, many of our products, including several potato chip varieties, are naturally gluten-free. You can filter by dietary preferences on our product pages and check the allergen statement on each individual package.
What should I do if my snacks arrive damaged?
While we pack our snacks with care to prevent breakage, issues can occur during transit. If your order arrives damaged, please contact our customer service team within 7 days of delivery for a replacement or refund.
Can I track my Utz order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Because of this, we are unable to cancel or modify an order once it has been submitted. Please double-check your shipping address and items before checkout.